249 observations · 205 reports · 6 publishers

CAC Payback Period.

Every CAC Payback Period observation from our practitioner benchmark corpus. Latest: Clouded Judgement (2026).

Observations
249
Reports
205
Publishers
6
Latest
Clouded Judgement
2026-03-27
33 months
Clouded Judgement
2026
34 months
Clouded Judgement
2026
34 months
Clouded Judgement
2026
34 months
Clouded Judgement
2026
median
SaaS public companies
Clouded Judgement: The Poison of Inertia →
20.0 months
OnlyCFO
2026
median
Public software companies as of 2026
Praying for Distribution | AI Changes the Math →
11.0 months
OnlyCFO
2026
median
Public software companies 3-4 years prior to 2026
Praying for Distribution | AI Changes the Math →
36 months
Clouded Judgement
2026
median
SaaS companies in Jamin Ball's quarterly report sample
Clouded Judgement: The SSD/Memory Reckoning →
36 months
Clouded Judgement
2026
36 months
Clouded Judgement
2026
36 months
Clouded Judgement
2026
36 months
Clouded Judgement
2026
median
Public SaaS companies
Clouded Judgement: Platform of Platforms →
36 months
Clouded Judgement
2026
36 months
Clouded Judgement
2026
5 months
High Alpha
2025
median
SaaS companies with <$1M ARR
2025 SaaS Benchmarks Report by High Alpha →
8 months
High Alpha
2025
median
SaaS companies with $1-5M ARR
2025 SaaS Benchmarks Report by High Alpha →
14 months
High Alpha
2025
median
SaaS companies with $5-20M ARR
2025 SaaS Benchmarks Report by High Alpha →
20 months
High Alpha
2025
median
SaaS companies with $20-50M ARR
2025 SaaS Benchmarks Report by High Alpha →
17 months
High Alpha
2025
median
SaaS companies with >$50M ARR
2025 SaaS Benchmarks Report by High Alpha →
36 months
Clouded Judgement
2025
36 months
Clouded Judgement
2025
12 months
drive.google.com
2025
maximum target
AI-native companies vs. 12-18 months for SaaS 1.0
The State of AI Report: December 2025 →
36 months
Clouded Judgement
2025
35 months
Clouded Judgement
2025
32 months
Clouded Judgement
2025
median
SaaS companies on gross profit basis
Clouded Judgement: Q3 2025 SaaS Earnings Check-In →
32 months
Clouded Judgement
2025
median
Public SaaS companies
Clouded Judgement: The AI Platform Wars →
24 months
KeyBanc
2025
median
Private SaaS companies in 2024; expected to improve to 22 months in 2025 and 18 months in 2026
KeyBanc Capital Markets & Sapphire Ventures 2025 SaaS Survey: AI-Driven Growth & Profitability Focus →
16 months
drive.google.com
2025
12 months
drive.google.com
2025
best-in-class
SaaS companies commanding premium multiples
SaaS Valuation Multiples: 2025 – A Comprehensive Analysis of Current Market Trends →
15 months
drive.google.com
2025
16.8 months
cdn.prod.website-files.com
2025
median
Seed-stage SaaS companies
2025 SaaS Growth Benchmarks Report →
9.6 months
cdn.prod.website-files.com
2025
median
Public SaaS companies
2025 SaaS Growth Benchmarks Report →
12 months
drive.google.com
2025
reference standard
Industry best practice benchmark
2025 B2B SaaS Performance Metrics Benchmarks Report →
18 months
OnlyCFO
2025
25 months
OnlyCFO
2025
Example software company in article
Lies of Churn Rates & Customer Lifetime Value →
45 months
Clouded Judgement
2025
median
Public SaaS companies
Clouded Judgement: M&A Roars Back →
37 months
Clouded Judgement
2025
37 months
Clouded Judgement
2025
median
Public SaaS companies (gross margin adjusted)
Clouded Judgement: December Inflation Data & SaaS Valuation Multiples →
37 months
Clouded Judgement
2025
37 months
Clouded Judgement
2024
34 months
OnlyCFO
2024
median
Top-tier SaaS companies (ICONIQ portfolio), first half of 2024
Building Sales Commission Plans →
21 months
OnlyCFO
2024
median
Top-tier SaaS companies (ICONIQ portfolio), 2020
Building Sales Commission Plans →
6 months
OnlyCFO
2024
good
B2B Enterprise SaaS target benchmark
Building Sales Commission Plans →
12 months
OnlyCFO
2024
good
B2B SMB SaaS target benchmark
Building Sales Commission Plans →
18 months
OnlyCFO
2024
good
B2B Enterprise SaaS target benchmark
Building Sales Commission Plans →
41 months
Clouded Judgement
2024
20 months
KeyBanc
2024
14 months
KeyBanc
2024
2-3 years
OnlyCFO
2024
minimum
Required customer lifetime for business economics to work; customers must stay beyond this to justify ARR
Is ARR Dead? The Erosion of SaaS's North Star Metric in the Age of AI and Usage-Based Pricing →
6.0 months
OnlyCFO
2024
best-in-class
Historical benchmark for good payback; longer periods increasingly risky in 2024
Cloud Unit Economics in 2024: What Operators and Investors Need to Understand →
41 months
Clouded Judgement
2024
41 months
Clouded Judgement
2024
9 months shorter
OnlyCFO
2024
average
Vertical SaaS vs. horizontal SaaS, early-stage companies
Software's Future is Vertical: Financial & Operational Dynamics of Vertical SaaS →
23.4 months
Clouded Judgement
2024
21.3 months
Clouded Judgement
2024
53 months
Clouded Judgement
2024
53 months
Clouded Judgement
2024
53 months
Clouded Judgement
2024
median
All public SaaS companies
Clouded Judgement: Is Seat-Based Pricing Dead? →
58 months
Clouded Judgement
2024
45 months
Clouded Judgement
2024
45 months
Clouded Judgement
2024
median
Public SaaS companies, fully-burdened basis
Clouded Judgement: April CPI Update & SaaS Valuation Analysis →
39 months
Clouded Judgement
2024
39 months
Clouded Judgement
2024
39 months
Clouded Judgement
2024
39 months
Clouded Judgement
2024
12 months
OnlyCFO
2024
6 months
OnlyCFO
2024
18 months
OnlyCFO
2024
12 months
OnlyCFO
2024
24 months
OnlyCFO
2024
18 months
OnlyCFO
2024
138 months
OnlyCFO
2024
Q4 2023; driven by $2.6M new ARR vs $10M S&M spend
Is SaaS Math Broken? Adapting Unit Economics to New Churn Realities →
39 months
Clouded Judgement
2024
38 months
Clouded Judgement
2024
38 months
Clouded Judgement
2024
median
Public SaaS companies at scale (cohort analysis)
Clouded Judgement: ERR vs ARR and the Conundrum of AI Revenue Streams →
38 months
Clouded Judgement
2024
37 months
Clouded Judgement
2024
38 months
Clouded Judgement
2024
38 months
Clouded Judgement
2024
39 months
Clouded Judgement
2024
38 months
Clouded Judgement
2024
38 months
Clouded Judgement
2024
39 months
Clouded Judgement
2024
median
Public B2B SaaS companies (GM-adjusted)
Clouded Judgement: Q4 Earnings Season Kicks Off with ServiceNow →
39 months
Clouded Judgement
2024
median
Public SaaS companies (comprehensive benchmark set)
Clouded Judgement: The Bar for Going Public →
12 months
OnlyCFO
2024
target
Enterprise SaaS companies considered 'great' performers
Creating a Sales Commission Plan: Best Practices for SaaS →
6 months
OnlyCFO
2024
target
Mid-market SaaS companies considered 'great' performers
Creating a Sales Commission Plan: Best Practices for SaaS →
39 months
Clouded Judgement
2024
39 months
Clouded Judgement
2024
39 months
Clouded Judgement
2024
median
SaaS basket (80 companies) - gross margin adjusted
Clouded Judgement: SaaS Valuation Multiples and Fed Rate Sensitivity (January 2024) →
39 months
Clouded Judgement
2023
39 months
Clouded Judgement
2023
39 months
Clouded Judgement
2023
36 months
Clouded Judgement
2023
35 months
Clouded Judgement
2023
35 months
Clouded Judgement
2023
35 months
Clouded Judgement
2023
35 months
Clouded Judgement
2023
median
Gross margin-adjusted CAC payback for public SaaS
Clouded Judgement: Hyperscaler Cloud Growth & SaaS Valuation Multiples Analysis →
35 months
Clouded Judgement
2023
35 months
Clouded Judgement
2023
median
Public SaaS companies using gross margin adjusted calculation
Clouded Judgement: Fed Rate Projections & SaaS Valuation Multiples →
35 months
Clouded Judgement
2023
median
Public SaaS companies (gross margin adjusted)
Clouded Judgement: Interest Rate Risk & SaaS Valuation Compression →
35 months
Clouded Judgement
2023
40 months
Clouded Judgement
2023
median
Gross margin adjusted CAC payback for public SaaS companies
Clouded Judgement: Are Software Companies Over or Undervalued? →
29 months
Clouded Judgement
2023
Klaviyo; calculated as (Previous Q S&M / Net New ARR x Gross Margin) x 12
Clouded Judgement: Klaviyo S-1 Benchmarking Analysis →
6-24 months
OnlyCFO
2023
target
B2B Enterprise SaaS; Exceptional = 6 months, Great = 12 months, Good = 18 months, OK = 24 months
Cloud Unit Economics: Why High Cash-Burning Cloud Companies Might Make Sense →
6-18 months
OnlyCFO
2023
target
B2B SMB SaaS; Exceptional = On first purchase, Great = 6 months, Good = 12 months, OK = 18 months
Cloud Unit Economics: Why High Cash-Burning Cloud Companies Might Make Sense →
1-12 months
OnlyCFO
2023
target
B2C SaaS; Exceptional = On first purchase, Great = 1 month, Good = 6 months, OK = 12 months
Cloud Unit Economics: Why High Cash-Burning Cloud Companies Might Make Sense →
47 months
Clouded Judgement
2023
48 months
Clouded Judgement
2023
median
Public SaaS companies
Clouded Judgement: Cloud Giants Q2 Update →
48 months
Clouded Judgement
2023
median
Public SaaS companies on gross profit basis
Clouded Judgement: Cloud Giants Q2 Update →
57 months
Clouded Judgement
2023
57 months
Clouded Judgement
2023
median
Public SaaS companies in basket
Clouded Judgement: Are Software Companies Bad Businesses? →
57 months
Clouded Judgement
2023
57 months
Clouded Judgement
2023
57 months
Clouded Judgement
2023
57 months
Clouded Judgement
2023
median
Public SaaS companies analyzed in cohort
Clouded Judgement: Q1 2023 Cloud Software Consumption Trends →
49 months
Clouded Judgement
2023
41 months
Clouded Judgement
2023
38 months
Clouded Judgement
2023
30 months
Clouded Judgement
2023
37 months
Clouded Judgement
2023
30 months
Clouded Judgement
2023
median
Public SaaS companies tracked in article
Clouded Judgement: Hyperscaler Q1 Reports & The AWS April Growth Cliff →
30 months
Clouded Judgement
2023
30 months
Clouded Judgement
2023
30 months
Clouded Judgement
2023
30 months
Clouded Judgement
2023
30 months
Clouded Judgement
2023
11 months
KeyBanc
2022
17 months
KeyBanc
2022
27 months
Clouded Judgement
2022
median
Public cloud software companies
Clouded Judgement →
23 months
Clouded Judgement
2022
median
Top 10 SaaS companies by market cap, April 2022
Clouded Judgement: Q1 GDP Recession Signals & SaaS Valuation Resilience →
23 months
Clouded Judgement
2022
23 months
Clouded Judgement
2022
median
Public SaaS companies
Clouded Judgement →
12 months
Clouded Judgement
2022
24 months
Clouded Judgement
2022
23 months
Clouded Judgement
2022
median
Public SaaS companies (gross margin adjusted)
Clouded Judgement →
23 months
Clouded Judgement
2022
median
Public SaaS companies on gross profit basis, April 2022
Clouded Judgement →
23 months
Clouded Judgement
2022
median
Public SaaS companies
Clouded Judgement →
23 months
Clouded Judgement
2022
24 months
Clouded Judgement
2022
median
Public SaaS on gross margin adjusted basis
Clouded Judgement: SaaS Valuation Multiples & Market Risk-Off Dynamics →
24 months
Clouded Judgement
2022
median
Public SaaS cohort (gross margin adjusted)
Clouded Judgement →
24 months
Clouded Judgement
2022
24 months
Clouded Judgement
2022
median
Public SaaS companies
Clouded Judgement →
25 months
Clouded Judgement
2022
25 months
Clouded Judgement
2022
24 months
Clouded Judgement
2022
median
Public SaaS companies
Clouded Judgement →
25 months
Clouded Judgement
2022
25 months
Clouded Judgement
2022
median
Public SaaS companies on gross profit basis
Clouded Judgement →
25 months
Clouded Judgement
2022
9 months
Clouded Judgement
2021
maximum
Top decile SaaS companies, gross margin-adjusted basis
Clouded Judgement: Q3 2021 SaaS Earnings Recap & Valuation Multiple Analysis →
25 months
Clouded Judgement
2021
25 months
Clouded Judgement
2021
median
Public SaaS cohort customer acquisition cost payback
Clouded Judgement →
25 months
Clouded Judgement
2021
median
Public SaaS companies, gross margin-adjusted basis
Clouded Judgement →
25 months
Clouded Judgement
2021
median
SaaS companies (gross margin-adjusted)
Clouded Judgement →
18 months
Clouded Judgement
2021
gross margin adjusted
Samsara LTM S&M expense basis
Clouded Judgement: Samsara S-1 Benchmarking Analysis →
25 months
Clouded Judgement
2021
median
Public SaaS cohort, gross profit basis
Clouded Judgement →
25 months
Clouded Judgement
2021
median
Public SaaS companies on gross margin-adjusted basis
Clouded Judgement →
23 months
Clouded Judgement
2021
median
Public SaaS companies
Clouded Judgement →
under 12 months
Clouded Judgement
2021
Braze gross margin-adjusted CAC payback using quarterly S&M and net new ARR
Braze: Benchmarking the S-1 Data →
25 months
Clouded Judgement
2021
median
Public cloud software companies (Q3 2021)
Clouded Judgement →
25 months
Clouded Judgement
2021
median
SaaS companies on gross-margin-adjusted basis
Clouded Judgement →
25 months
Clouded Judgement
2021
median
Public SaaS companies on gross profit basis
Clouded Judgement →
25 months
Clouded Judgement
2021
25 months
Clouded Judgement
2021
median
Public SaaS companies on gross profit basis
Clouded Judgement: SBC Benchmarking and SaaS Valuation Multiples Analysis →
25 months
Clouded Judgement
2021
median
Public SaaS companies (gross profit adjusted)
Clouded Judgement: SBC Benchmarking and SaaS Valuation Multiples Analysis →
18 months
Clouded Judgement
2021
gross margin-adjusted
GitLab most recent quarter pre-IPO
Clouded Judgement: GitLab S-1 Benchmarking Analysis →
25 months
Clouded Judgement
2021
median
Public SaaS companies (gross margin-adjusted)
Clouded Judgement →
25 months
Clouded Judgement
2021
25 months
Clouded Judgement
2021
median
Public SaaS companies
Clouded Judgement →
24 months
Clouded Judgement
2021
average
Freshworks, calculated from 4 quarters pre-IPO
Freshworks: Benchmarking the S-1 Data →
24 months
Clouded Judgement
2021
Freshworks using average of 4 quarters preceding IPO
Freshworks: Benchmarking the S-1 Data →
18 months
Clouded Judgement
2021
average
Amplitude; gross margin adjusted; 4-quarter average pre-IPO
Amplitude S-1 Analysis: Benchmarking Digital Optimization SaaS Metrics →
25 months
Clouded Judgement
2021
median
Public SaaS companies on gross profit basis
Clouded Judgement: Q2 2021 SaaS Growth Acceleration & Valuation Analysis →
25 months
Clouded Judgement
2021
25 months
Clouded Judgement
2021
median
Public SaaS companies on gross-profit basis as of Aug 2021
Clouded Judgement →
28 months
Clouded Judgement
2021
median
Public SaaS companies on gross margin-adjusted basis
Clouded Judgement →
25 months
Clouded Judgement
2021
median
Public SaaS companies on fully burdened gross profit basis
Clouded Judgement →
25 months
Clouded Judgement
2021
median
Public SaaS companies (gross margin-adjusted)
Clouded Judgement →
25 months
Clouded Judgement
2021
median
SaaS public companies
Clouded Judgement →
24 months
Clouded Judgement
2021
median
Public SaaS companies (fully-loaded basis)
Clouded Judgement: SaaS Valuation Multiples & Operating Metrics Analysis →
24 months
Clouded Judgement
2021
median
Public SaaS companies as of July 2021
Clouded Judgement →
24 months
Clouded Judgement
2021
median
Gross-margin adjusted, public SaaS companies
Clouded Judgement →
24 months
Clouded Judgement
2021
median
Public SaaS companies on gross profit basis
Clouded Judgement →
23 months
Clouded Judgement
2021
median
Public SaaS companies (gross profit basis)
Clouded Judgement →
23 months
Clouded Judgement
2021
median
SaaS companies, gross profit basis
Clouded Judgement →
22 months
Clouded Judgement
2021
22 months
Clouded Judgement
2021
median
Public SaaS companies on gross margin-adjusted basis
Clouded Judgement: SaaS Valuation Multiples & Earnings Analysis (June 2021) →
39 months
Clouded Judgement
2021
average
Confluent 4-quarter average pre-IPO
Confluent S-1 IPO Analysis: SaaS Benchmarking & Unit Economics →
22 months
Clouded Judgement
2021
median
Public SaaS companies in analysis set
Clouded Judgement →
22 months
Clouded Judgement
2021
median
SaaS public company cohort (gross profit basis)
Clouded Judgement →
22 months
Clouded Judgement
2021
median
Public SaaS companies (gross margin adjusted)
Clouded Judgement →
22 months
Clouded Judgement
2021
median
Public SaaS companies
Clouded Judgement →
22 months
Clouded Judgement
2021
21 months
Clouded Judgement
2021
median
Public SaaS companies
Clouded Judgement →
20 months
Clouded Judgement
2021
20 months
Clouded Judgement
2021
19 months
Clouded Judgement
2021
median
Public SaaS companies (gross-margin adjusted basis)
Clouded Judgement →
20 months
Clouded Judgement
2021
20 months
Clouded Judgement
2021
median
Public SaaS companies (gross margin adjusted)
Clouded Judgement: SaaS Valuation Multiples & Treasury Yield Correlation →
21 months
Clouded Judgement
2021
median
Public SaaS companies (gross-margin adjusted)
Clouded Judgement →
21 months
Clouded Judgement
2021
21 months
Clouded Judgement
2021
median
Public SaaS cohort GM-adjusted basis (April 2021)
Clouded Judgement: SaaS Valuation Multiples and Treasury Correlation Analysis →
22 months
Clouded Judgement
2021
median
UiPath; around the median for SaaS companies with gross margin adjustment
UiPath S-1 Financial Benchmarking Analysis: Pre-IPO Metrics & Cloud SaaS Comparison →
21 months
Clouded Judgement
2021
median
Public SaaS companies
Clouded Judgement →
21 months
Clouded Judgement
2021
median
Public SaaS companies
Clouded Judgement →
21 months
Clouded Judgement
2021
median
Gross margin-adjusted, public SaaS companies
Clouded Judgement →
29 months
Clouded Judgement
2021
average
Procore four quarters preceding IPO
Clouded Judgement: Procore S-1 Benchmarking Analysis →
22 months
Clouded Judgement
2021
median
Public SaaS companies (gross-margin adjusted)
Clouded Judgement: SaaS Valuation Analysis & Okta-Auth0 M&A (Mar 2021) →
23 months
Clouded Judgement
2021
22 months
Clouded Judgement
2021
median
Public SaaS companies, gross profit basis
Clouded Judgement: SaaS Valuation Metrics & Weekly Earnings Summary →
23 months
Clouded Judgement
2021
24 months
Clouded Judgement
2021
24 months
Clouded Judgement
2021
median
Public SaaS companies, January 2021
Clouded Judgement →
24 months
Clouded Judgement
2021
median
Public SaaS companies, fully-loaded including S&M
Clouded Judgement: SaaS Valuation Multiples & Operating Metrics Analysis (Jan 2021) →
24 months
Clouded Judgement
2021
median
Public SaaS cohort
Clouded Judgement →
24 months
Clouded Judgement
2020
24 months
Clouded Judgement
2020
median
SaaS cohort
Clouded Judgement →
24 months
Clouded Judgement
2020
median
Public SaaS companies
Clouded Judgement →
25 months
Clouded Judgement
2020
median
Public SaaS companies (gross margin-adjusted)
Clouded Judgement: SaaS Growth Trajectories and Valuation Multiples Analysis →
25 months
Clouded Judgement
2020
median
Public SaaS companies
Clouded Judgement →
26 months
Clouded Judgement
2020
median
Public SaaS companies on gross margin-adjusted basis
Clouded Judgement: SaaS Valuation and Earnings Analysis (November 2020) →
26 months
Clouded Judgement
2020
29 months
Clouded Judgement
2020
median
Public SaaS companies
Clouded Judgement →
29 months
Clouded Judgement
2020
median
Public SaaS companies, October 2020
Clouded Judgement →
32 months
Clouded Judgement
2020
median
SaaS benchmarking cohort
Clouded Judgement →
32 months
Clouded Judgement
2020
median
Tracked SaaS companies
Clouded Judgement →
32 months
Clouded Judgement
2020
median
SaaS unit economics
Clouded Judgement →
19 months
Clouded Judgement
2020
top-quartile
Public SaaS companies reporting subscription revenue
Clouded Judgement: A Look Back at Q2 Public SaaS Earnings →
15 months
Clouded Judgement
2020
top-decile
Public SaaS companies reporting subscription revenue
Clouded Judgement: A Look Back at Q2 Public SaaS Earnings →
32 months
Clouded Judgement
2020
median
Public SaaS companies
Clouded Judgement →
32 months
Clouded Judgement
2020
median
SaaS cohort
Clouded Judgement →
29 months
Clouded Judgement
2020
24 months
Clouded Judgement
2020
above median
Asana vs. SaaS universe
Asana: Benchmarking the S-1 Data →
14 months
Clouded Judgement
2020
29 months
Clouded Judgement
2020
median
SaaS cohort, August 2020
Clouded Judgement →
29 months
Clouded Judgement
2020
median
Median across public SaaS cohort
Clouded Judgement →
29 months
Clouded Judgement
2020
median
SaaS cohort August 2020
Clouded Judgement →
28 months
Clouded Judgement
2020
median
Broader SaaS cohort (Q2 2020)
Clouded Judgement →
28 months
Clouded Judgement
2020
median
SaaS market as of July 2020
Clouded Judgement →
28 months
Clouded Judgement
2020
median
Public SaaS companies as of July 2020
Clouded Judgement →
28 months
Clouded Judgement
2020
median
SaaS companies in analyzed cohort
Clouded Judgement →
28 months
Clouded Judgement
2020
median
SaaS cohort (Jul 2020)
Clouded Judgement →
25 months
Clouded Judgement
2020
median
SaaS IPO candidates (36 companies)
Clouded Judgement →
29 months
Clouded Judgement
2020
median
Public SaaS companies (week of June 26, 2020)
Clouded Judgement →
29 months
Clouded Judgement
2020
median
SaaS market overall
Clouded Judgement →