Strategy · 74 articles · Asked 0×
Customer Success & Retention
Articles in this topic
Showing 1–25 of 74
- Is Your Customer Success Team Helping or Harming Your Word-of-Mouth? ·
- 4 Unexpected Learnings from Databricks' Sales Growth Machine From Its VP of Sales ·
- Dear SaaStr: What Quotas Should My VP of Customer Success and VP of Product Have? ·
- How Coursera Turned Around Their GRR from 47% to 86% in 12 Months: A Deep Dive ·
- Will The Only Humans Left In Customer Support and Customer Success Be The Ones Selling You Something? ·
- The Top 10 Customer Success Metrics Investors Really Care About in 2025 ·
- How Much of Customer Support Will AI Replace? Gartner Says 80% ·
- Why I'm Scared to Buy New SaaS Apps Now ·
- How Sales & Customer Success 10x-ed Glean's ARR: Lessons from Glean's VP of Sales and Head of CS ·
- Building AI that Actually Works: 10 Key Lessons from Calendly's CPO and Head of UX ·
- SaaStr Annual 2024 Sponsor Data: 470+ Qualified Leads and Event ROI Insights ·
- The Revenue Playbook: Rippling's Top 3 Growth Tactics at Scale with Rippling CRO Matt Plank and Sam Blond ·
- The New Playbook for SaaS Customer Stickiness: 5 Key Lessons from Prismatic's Revenue Leaders ·
- The Only 3 Customer Success Metrics That Actually Matter for Building a $100M ARR Business ·
- Is The Only Way to Get a Good Deal on a Renewal … To Threaten to Leave? ·
- Robinhood's Smile
- The $10M to $1B Vertical SaaS Playbook: Key Lessons from Procore's Chief Product Officer Wyatt Jenkins ·
- Why Traditional Customer Success is Dead with CCOs of Slack, Mulesoft and OpenAI ·
- How Top SaaS Companies Drive 2-3x Better Campaign Performance Through Multi-Channel Personalization with Customer.io ·
- S-Tier AI is Coming For B-Tier Employees ·
- How to Build a World-Class Customer Success Machine: Top Lessons from the CRO of Notion and VP of CS at GitHub ·
- How to Maximize Your Revenue: Strategies to Stop Leaving Money on the Table with Capchase's VP Revenue ·
- The Keys to Getting to $500M ARR In Just 7 Years with Attentive's CEO ·
- 3 Ways to Create and Nurture Great Customers for Long-Term Success with Workato's SVP Embedded Sales ·
- Strategic Growth Through Incremental Innovation: Adding Layers to Your SaaS Business