kellblog.com · 2020-06-07 · 2188d

Congratulations, You've Created a Category. Now What?

After successfully creating a new market category, companies face critical strategic decisions about how to defend and extend their position against inevitable competition. The author outlines three primary leadership strategies—grow aggressively, market category leadership, and evolve the category vision—while providing tactical options including customer intimacy, lateral expansion into adjacent categories, and vertical expansion into applications, with segmentation as a fallback for resource-constrained companies.

2 metrics· Cited 0× in the knowledge base ·Open source ↗

Metrics in this report

Customer Acquisition Cost (CAC) Spend Ratio

1.7dollars spent per new ARR dollar

top-quartile

SaaS companies during category growth phase (KeyBanc 2019 SaaS survey, mid 50-percentile range $0.77–$1.71)

Customer Acquisition Cost (CAC) Spend Ratio

1.14dollars spent per new ARR dollar

median

SaaS companies overall (KeyBanc 2019 SaaS survey)