How to Be a Great COO: Lessons Learned Leading a Unicorn to Success

This article announces an office hours session with Allison Pickens, former COO of Gainsight, to discuss the evolving COO role, when to hire a COO, and how to recruit the right person. The conversation covers how COOs partner with CEOs to scale SaaS businesses, using Gainsight's journey from $1M to pre-IPO as a case study. The article emphasizes the importance of team building and clarifies the increasingly common but often murky COO function in startup management.