tomtunguz.com · 2019-12-12 · 2366d

How Much Turnover in Your Sales Team Should Your Startup Expect?

This article analyzes sales team attrition benchmarks across 41 high-profile SaaS companies, finding that median annual AE/SDR turnover is 3.13% with most teams experiencing 2-7% annually. The article emphasizes that investigating the reason for turnover—whether regretted or non-regretted departures—is more important than the raw attrition rate itself. For early-stage companies with smaller teams, variance in turnover rates is expected and should prompt investigation into root causes rather than immediate concern.

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Metrics in this report

Annual AE/SDR Attrition - 25th Percentile

1.96percent

top-quartile

High-profile SaaS companies (public and unicorn stage)

Annual AE/SDR Attrition - 75th Percentile

6.06percent

High-profile SaaS companies (public and unicorn stage)

Annual AE/SDR Attrition - Median

3.13percent

median

High-profile SaaS companies (public and unicorn stage)

Lifetime AE/SDR Churn - Median

40percent

median

High-profile SaaS companies across their full operating history

Lifetime AE/SDR Churn - Top Quartile

21percent

top-quartile

High-profile SaaS companies across their full operating history

Median AE Count

103headcount

High-profile SaaS companies in sample